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Information requests

You can make a LGOIMA request for any information that we hold, such as:

• council projects
• information you need to participate in a consultation
• the reason for a decision and/or our decision-making process
• Council Controlled Organisations and its Contractors
• our policies and procedures.

The Office of the Ombudsman provides information about making a LGOIMA request for official information and guidance to follow .
If you are not satisfied with our response to your request for official information, you can complain to the Office of the Ombudsman.

Privacy requests are for information we hold about you, such as:

• payments you have made to us
• interactions you have had with us.

In your Privacy Act request, you must provide a copy of your identification.

If you are not happy with the outcome of your request, you can contact the Office of the Privacy Commissioner. Please refer to our privacy statement for additional information. 

See responses to recent information requests that are of broader public interest.

When requesting information, you must include a contact option (e.g. email or phone number) and specific details of the information you want, such as:

• specific timeframe, including dates and times
• Keywords for email searches
• Locations or addresses
• Names of departments or staff
• Reference numbers. 

You can also ask to receive the information in a specific way – let us know your preferred method when you make your request.

Make an official request

You can also make a request

• by email – assurance@wcc.govt.nz
• by phone – call us on 04 499 4444
• by post – send your written request to:
  Assurance
  Wellington City Council
  PO Box 2199
  Wellington 6140
  New Zealand

Urgent requests

You can ask us to treat your request as urgent – if this is the case you must provide the reasoning for this when you make the request.

Other areas for information

Report a problem – Let us know about something that's broken or report an issue, such as a missed rubbish collection or graffiti
Wellington Water Limited – Anything water related
Lets Get Wellington Moving – Transport system
Greater Wellington Regional Council  – Metlink and public transport
Archives – Heritage and property information
Projects section – Council projects
Property information – Land and property information and reports

We will acknowledge your request within three business days. We will reach a decision on your information request as soon as possible but no later than 20 working days after receiving it.

We will also let you know as soon as possible if we need:

• to extend the deadline on your request
• more information in order to respond to your request
• to transfer your request as the information is held by another government organisation.

Timeframes over Christmas

Please note that 20 December 2022 to 10 January 2023 are counted as non-working days, however we will endeavour to respond to your request as soon as possible.

Generally, requests for information are free of charge. 

However, there are times when we can charge for official information. If there is a good reason there is going to be an associated cost (e.g. substantial manual collation by officers is required) we will contact you before we move forward with the request. You will then be able to decide if you would like to proceed with, refine or withdraw your request.

Service and Fees for request

When responding to your request we may withhold or refuse to give you some information. The reasons for this are specified in:

• sections 6, 7 and 17 of the Local Government Official Information and Meetings Act 1987
• sections 27 to 29 of the Privacy Act 2020.

If we withhold or refuse to give information, we will explain the reason why when responding to you.

To remove personal details from the Rating Information Database, go to Property search.