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You can do most of your Council business at the City Service Centre.
| Address: | Ground floor, 101 Wakefield St (Civic Square) |
| Phone: | (04) 499 4444 |
| Fax: | (04) 801 3013 |
| Open: | 8.00am - 5.00pm, Monday - Friday Closed public holidays. |
Customer service at the City Service Centre
As well as finding Council information there, you can:
- pay rates, Council housing rents, water meter bills, any other Council payments or loan repayments
- register dogs
- buy rubbish bags, recycling bins and parking coupons
- get information about City Council facilities including pools, landfills, rubbish collections
- report problems or faults with Council services.
Changes to Other Service Centres
Service centres in the following libraries closed in September 2009:
- Newtown
- Kilbirnie
- Johnsonville
- Tawa
At these libraries you can:
- buy rubbish bags, recycling bins and bags, and parking coupons
- pick up information and forms.
Branches map and opening hours - Libraries website
With fewer people using the service centres (as people switch to paying their Council bills by other methods such as direct debit or online), we've reassessed how people manually pay their bills and the role of service centres.
You can now pay any barcoded Council invoice at your local PostShop using cash, cheque or EFTPOS and you will soon be able to pay City Council Housing, dog registration and sundry debtor invoices at your local PostShop by cash, cheque or EFTPOS.
We selected New Zealand Post's PostShops as they provide more places for people to pay, have an established record of handling bill payments and offer a lower cost per transaction than we can provide in-house.
PostShop Locator - New Zealand Post website
Credit Card Payments
The City Service Centre accepts Visa and MasterCard for some transactions but not all.
You can pay for the following with your Visa or MasterCard:
- monthly and daily coupon parking
- refuse bags
- recycling bins
- GIS plans
- drainage plans
- sandwich boards
- fire permits
- encroachment permits
- SmartPark
You cannot pay for the following with your credit card:
- water rates
- rents for Council housing
- property rates
Rates Credit Card Payments
You can pay your rates online with your credit card.
Related Links
- Dog Registrations
- Land Information Memorandum (LIM)
- Libraries
- Parking - SmartPark
- Rates
- Recreation Centres
Department Details:
Service Centres
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All Facebook links open in a new window. Botanic Gardens of Wellington Island Bay Community Centre Karori Swimming Pool Keith Spry Pool Newlands Community Centre Stay Safe in the City Summer City Wellington Toi Pōneke Arts Centre Toward 2040: Smart Green Wellington Wellington City Pacific Advisory Group Wellington City Youth Council Wellington Emergency Management Office Wellington Regional Aquatic Centre Wellington's Town Belt - Our green space
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