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Wellington.govt.nz - Services & Information

Payment Options

Ratepayers have several payment options.

Online

You can pay your rates with your Visa or MasterCard card online.

Account number - You will need your rates account number from your quarterly Rates Invoice.
Online convenience fee - EFTPOS New Zealand Ltd charges a convenience fee of 2.1 percent per transaction for this service. There is a minimum fee of $3. Wellington City Council does not receive any part of this fee.
Allow processing time - Be sure to allow time before your instalment due date for processing the transaction. If you make your payment before 10.30pm, the payment will appear in your Wellington City Council rate account on the following business day. Transactions after 10.30pm will appear after two business days.
Terms and conditions - By paying your rates online you accept and agree to be bound by the Online Transactions Terms and Conditions.

PostShop

You can now pay your rates by cash, cheque or eftpos at local PostShops and some New Zealand Post outlets.

This service offers 14 more locations for paying rates in Wellington. If you are out of town, you can take your barcoded rates invoice to any PostShop to make payment. Use the PostShop locator to find your nearest branch, details of opening hours and services offered.

PostShop Locator

Direct Debit

You can arrange to pay your rates by direct debit from your bank account on either monthly or quarterly instalments. If there are any changes to your rates amounts owing, they will be adjusted automatically - you do not have to visit the bank to make the change.

When there is a change in property ownership and you have a direct debit operating, we must cancel the direct debit. Contact Rates & Billing Services to have the direct debit cancelled.

Rates & Billing Services
If you sell your property and purchase a new one, you must arrange a new direct debit. As the existing direct debit is an agreement on the property (not the person), this will not be automatically transferred to your new property. To arrange a new direct debit authority, either use the form below or contact Rates and Billing Services.

Direct Debit Application Form (Rates Easipay) (92Kb PDF)
Direct Debit Application Form (Water Easipay) (84Kb PDF)

Internet or Telephone Banking

You can use Internet or Telephone banking to pay your rates. To make arrangements for either of these options:

identify “Wellington City Council” as the creditor
specify your rate account number (seven-digit number shown on the top right corner of your Assessment Notice).

Wellington City Council should already be set up as a bill payee with your bank. You do not need to quote our bank account number just quote “Wellington City Council”. When prompted to add a reference / account number please show “RT” followed by your seven digit rate account number (this number can be located on your rates assessment notice, rates invoice or from the Rates Property Search).

If you sell your property and purchase another, you will need to change the reference used to that of your new rate account number.

In Person or by Mail

You can pay your rates in person with cash, cheque or eftpos at any Wellington City Council Service Centre.

Service Centres

You can drop off a cheque payment at any Branch Libraries drop box, or post it to:

Wellington City Council
C/- PO Box 40-345
Upper Hutt

Please enclose the remittance advice with your cheque to ensure payment is allocated to the correct property. Do not post cash.

Receipts will not be issued unless they are specifically requested.

Pay Rates in Full

Ratepayers are welcome to pay their full year's rates in one lump sum. The amount due for this option is detailed on the invoice as the balance to 30 June (includes any outstanding rates and penalties).

Penalties

A 10 percent penalty will be added to any amount of the current instalment remaining unpaid after the due date.

An additional charge of 10 percent will be added on 1 October and 1 April to rates that remain unpaid from previous years.