Tenants - Complaints & Disputes

The Council has procedures in place for fairly and impartially dealing with tenants' complaints and disputes.

Complaints

Booth Street Flats, Miramar

To make a complaint, complete the Council Compliment and Complaint form below. Once your complaint is received a Council tenancy manager will investigate the issue.

Council Compliment and Complaint form

You can also complete the City Housing Complaint form below and send it to the Council.

City Housing Complaint Form (44Kb PDF)

Disputes

If a tenant or the Council has a dispute or a case of breaching the Tenancy Agreement, they can make an application to Tenancy Services for mediation or a Tenancy Tribunal hearing. A tenancy mediator is referred to the case to help resolve the problem.

Related Links

• Tenancy Services - Department of Building and Housing website

Department Details:
City Housing