Make a Complaint

The Council is committed to resolving any issues or complaints you have about its policies or service delivery. The Council's complaints process aims to:

• listen to public concerns
• be open and honest about any mistakes or improvement needed
• learn from the complaints process to enhance future services.

If you're unhappy about a particular Council activity, service or policy your first course of action should be to contact the business unit that handles the issue in question.

If you have already tried to resolve the matter with the relevant business unit, but are still dissatisfied, contact the Issues Resolution Office (IRO) - see below.

Contact the Business Unit

You can either phone the Council's Contact Centre and ask to speak to the relevant business unit, or complete the online complaint form:

Council Contact Centre
Phone:  (04) 499 4444

Council Compliment and Complaint Form

The online form will be forwarded to the relevant person within the Council, who will respond with further information or action.

Contact Issues Resolution Office

If you've already tried to resolve the matter with the relevant business unit, but are still dissatisfied - contact the Issues Resolution Office (IRO). The office investigates issues on your behalf to reach a resolution that satisfies all parties.

For more information about IRO, the complaints process and the types of complaints it deals with, go to:

Issues Resolution

Department Details:
Issues Resolution Office
Contact Centre