Complaints Process

Are you unhappy about a particular Council activity, service or policy?

If so, your first course of action is to speak with a Council officer within the business unit that handles the issue in question.

You can either contact the relevant business unit by phone, or use the complaint form in this section to put your concerns in writing. It will be forwarded to the relevant person within the Council, who will respond with further information or action.

• Council Complaint form
• Contact the Council Call Centre

Complaints Process

The Council is committed to resolving any issues or complaints the public has about its policies or service delivery. The Council’s complaints process aims to:

• listen to public concerns
• be open and honest about any mistakes or improvement needs
• learn from the complaints process to enhance future services

Issues Resolution

If you’ve already tried to resolve the matter with the relevant business unit but are still dissatisfied, you can contact the Issues Resolution Office, which investigates issues on the public’s behalf in an effort to reach a resolution that satisfies all parties.

Issues Resolution

Related Links

• Council Complaint form
• Issues Resolution
• Council Query form

Department Details:
Issues Resolution Office
Call Centre